Privacy Policy
This policy outlines how Kraft House Creations — Kantha House collects, uses and protects your personal information. We are committed to handling your data responsibly and in compliance with applicable laws.
Information collection
We may collect personal information from you when you interact with our website. This includes:
- Name and contact details (email address, phone number)
- Delivery and billing address
- Payment information (processed securely — we never store card numbers)
- Order history and purchase preferences
- Newsletter subscription details
- Communications and enquiries sent to us
This information is collected when you place orders, subscribe to our newsletter, or contact us for any reason.
Use of information
The information we collect is used for the following purposes:
- Processing and fulfilling your orders, including sending order confirmations and shipping notifications
- Responding to customer service enquiries and support requests
- Sending periodic emails regarding order updates or, where you have opted in, promotions and new products
- Analysing website usage to improve our website and product offerings
- Complying with legal obligations
Data protection
We implement a range of security measures to protect your personal information, including:
- SSL encryption across all pages of our website
- Secure payment gateways that process card details without storing them on our servers
- Firewalls and secure server hosting via Shopify
- Restricted internal access to personal data
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files transferred to your device through your web browser that enable our systems to recognise your browser and remember certain information.
Cookies help us to:
- Remember items in your shopping cart
- Understand how visitors use our website
- Personalise your experience
- Improve our website over time
You can choose to disable cookies in your browser settings. Please note that if you turn cookies off, some features of our website may not function correctly.
Third-party disclosure
We do not sell, trade or transfer your personally identifiable information to outside parties without advance notice, except in the following circumstances:
- Trusted website hosting partners and service providers who assist us in operating our website and fulfilling orders — these parties are bound by confidentiality agreements
- Where required to comply with the law, enforce our site policies, or protect the rights, property or safety of ourselves or others
- Where you have given explicit consent
Our store is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored through Shopify's secure data storage and databases. For more information, see Shopify's privacy policy.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the bottom of this page.
We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Questions about this policy?
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us directly.