FAQ

1. What is ShopKHC / Kraft House Creations (Kantha House)?

ShopKHC is an online store specializing in hand-stitched vintage Kantha textiles and related home decor. Kraft House Creations - Kantha House+1
They offer items such as quilts, cushions, curtains, table runners, kitchen accessories, and apparel (e.g. kimonos) made from upcycled sari materials. Kraft House Creations - Kantha House+2Kraft House Creations - Kantha House+2

2. How do I place an order?

• Browse through categories (Quilts & Bedding, Decorative Cushion, Kitchen & Dining, Clothing & Accessories, etc.). Kraft House Creations - Kantha House+1

• On a product page, check description, dimensions, materials, care instructions. Kraft House Creations - Kantha House

• Add desired item(s) to your cart. Kraft House Creations - Kantha House+2Kraft House Creations - Kantha House+2

• Proceed to checkout, entering your shipping address and payment details. Kraft House Creations - Kantha House

• After successful payment, you’ll receive an order confirmation by email. Kraft House Creations - Kantha House

3. What are your shipping times & policies?

• Orders are typically processed and dispatched within 1–3 business days after confirmation. Kraft House Creations - Kantha House+1

• Delivery times depend on destination and shipping method. Kraft House Creations - Kantha House+1

• For international orders, customs duties or taxes may apply. You (the buyer) are responsible for such charges. Kraft House Creations - Kantha House+1

• Once shipped, you will receive a tracking number via email so you can monitor your shipment. Kraft House Creations - Kantha House+1

4. What is your Return & Refund policy?

• You have 30 days from the date you receive your item to request a return. Kraft House Creations - Kantha House

• To be eligible, the item must be in the same condition (unused, with original tags, in original packaging). Kraft House Creations - Kantha House

• You must contact support at shopkhcuk@gmail.com to initiate a return. Kraft House Creations - Kantha House+1

• Once the return is accepted, you’ll receive instructions and a return shipping label. Kraft House Creations - Kantha House

• Refunds (if approved) will be issued to your original payment method within 10 business days after acceptance. Kraft House Creations - Kantha House

• Items that are damaged, incorrect, or defective should be reported promptly for resolution. Kraft House Creations - Kantha House

• Note: some items may not be returnable (e.g. custom products, sale items, gift cards). Kraft House Creations - Kantha House

• For shipments to the EU, there is a 14-day “cooling off” right. Kraft House Creations - Kantha House

5. What about pricing, changes, and availability?

• Prices may change without notice. Kraft House Creations - Kantha House+1

• Products may be limited in quantity and may go out of stock. Kraft House Creations - Kantha House+1

• They try to show accurate images and colors, but actual product may vary slightly due to screen differences. Kraft House Creations - Kantha House

6. How is my personal / payment information handled?

• The site is hosted on Shopify, which provides the e-commerce platform. Kraft House Creations - Kantha House

• Personal data submitted is governed by their Privacy Policy / Personal Information page. Kraft House Creations - Kantha House+2Kraft House Creations - Kantha House+2

• Sensitive information like credit card details is handled securely (encrypted). Kraft House Creations - Kantha House

7. What if I receive a damaged or incorrect item?

• Inspect goods upon arrival. If there’s damage, defect or mis-shipment, you should contact the support team immediately. Kraft House Creations - Kantha House+1

• They will assess the situation and propose a resolution (refund, replacement, etc.). Kraft House Creations - Kantha House

8. How can I contact customer support?

• Email: shopkhcuk@gmail.com Kraft House Creations - Kantha House+2Kraft House Creations - Kantha House+2

• Phone: +44 07438411028 Kraft House Creations - Kantha House+2Kraft House Creations - Kantha House+2

• Address: 60 Spelthorne Lane, Ashford, TW15 1UH, UK Kraft House Creations - Kantha House+1

• Business hours: around 10:00 AM to 6:00 PM Kraft House Creations - Kantha House