Personal Information

📋

What personal information we collect

Personal information refers to any data that can be used to identify you as an individual. When you shop with us or interact with our website, we may collect the following:

Your name and contact details (email address, phone number)
Delivery and billing address
Payment details (processed securely — we never store card numbers)
Order history and purchase preferences
Website usage data (pages visited, items viewed)
Communications you send to us

We only collect what we need. We don't collect any more information than is necessary to process your order and provide you with a good experience.

🎯

How we use your information

We use your personal information to:

Process and fulfil your orders
Send you order confirmations and shipping updates
Respond to your enquiries and provide customer support
Send you marketing communications (only if you've opted in)
Improve our website and understand how customers use it
Comply with legal obligations

We will never sell your personal information to third parties or use it for purposes other than those listed above.

🇪🇺

GDPR & consent

Our store is hosted on Shopify, which provides a fully GDPR-compliant e-commerce platform. We take our obligations under the General Data Protection Regulation seriously.

We will always ask for your explicit consent before collecting your personal information for marketing purposes. You can withdraw your consent at any time by contacting us or using the unsubscribe link in any marketing email.

For EU customers, you also have a 14-day cooling-off right on purchases, during which you can return items without giving a reason.

Approximately 79% of consumers express concerns about how their personal information is used online (IAPP). We take these concerns seriously and are committed to full transparency about our data practices.

🔒

How we protect your data

We implement stringent security measures to protect your personal information from unauthorised access, including:

SSL encryption on all pages of our website
Secure payment gateways (Shopify Payments, PayPal)
No storage of full payment card details on our servers
Regular security reviews of our data handling processes
Restricted access to personal data within our team

In the event of a data breach, we will notify affected customers and the relevant authorities as required by law.

✅

Your rights

You have the following rights regarding your personal information:

Right to access

Request a copy of the personal data we hold about you

Right to correct

Ask us to update or correct inaccurate information

Right to delete

Request that we delete your personal data

Right to object

Object to how we process your personal information

Right to portability

Receive your data in a structured, machine-readable format

Right to withdraw consent

Withdraw marketing consent at any time

Questions about your data?

If you'd like to exercise any of your rights or have questions about how we handle your personal information, please get in touch.

Contact us